PAYMENT TERMS

Payment is due upon booking for camps and courses, but no later than 7 days before any session, camp or course. 

 

CANCELLATIONS AND REFUNDS 

If you wish to cancel a camp or course booking, two weeks notice must be given in order to receive a refund.  

Any cancellations on the day due to illness or injury will not result in a refund or credit.

 

WHAT HAPPENS IF IT RAINS?

All our camps and courses will go ahead in wet weather.  In the event of torrential rain or snow we will inform you if the course is cancelled and a refund will be offered.

 

PHOTOGRAPHY

In accordance with our child protection policy, we will not permit photographs or video of young people to be taken without the consent of the parents/carers of the child. And will not be uploaded to any social media outlet. 

There will be an opportunity to have an individual picture taken with the coaches at the end of a session, with the parent/ carers consent. 

 

MEDICAL INFORMATION

Please inform us of any activities a child may not be able to take part in, the reason why, and any medical, physical or behavioural problems during course registration. All information given will be treated in confidence.  

Any medication such as inhalers should be handed to the Head Coach before the course commences.

 

CHILD PROTECTION

Whilst coaching, there is a duty to respond if we suspect a child in our care may be suffering from abuse, or if a child makes a disclosure about abuse.

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DISCIPLINARY PROCEDURES

As experienced coaches, we know when a child's behaviour requires guidance. In some circumstances our disciplinary procedures will be brought into action to protect the safety and enjoyment of the other children on our camps.

In an instance of unacceptable disruptive behaviour, the child will be asked to sit out for a few minutes during which time the coach will address the behaviour and explain the consequences of repeated disruption.

If the child continues to behave in an unacceptable manner they will be asked to sit out for the rest of the session. Or there parent/ carer will be called to collect the child early from the session. 

 

LIABILITY

We will not accept liability for personal injury or the death of any participant unless directly caused by the proven negligence of the company or its servants.

 

DISCOUNTS

Sibling discounts will automatically be calculated at time of booking.

 

COMPLAINTS

We are committed to ensuring your child has an exceptional experience! 

If you are not satisfied with the service we provide, then we want to know. If your child is still at the camp we can almost always resolve any problem. If we hear of a problem after the camp we will take great care to look into the matter, but are unable to provide compensation.

Please talk to the Head Coach promptly if you have any concerns. If your child is still at camp and the problem persists please contact our Safeguarding Officer. Your complaint will be taken very seriously and dealt with swiftly.

 

DATA PROTECTION

We act as a Data Controller.  For the purposes of the Data Protection Act 1998 we need to collect some personal details from you so we can process your booking, such as names, ages and any applicable medical or dietary restrictions.

It is your responsibility to ensure that you have the necessary permission to pass on the personal details of all the children for whom you are making a booking.

In addition, we would like to hold and use some of your details for future marketing purposes, for example, sending you promotional information.  You have the option to opt out of any marketing material when registering.

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If you have any questions please contact us at: ap.8.services@gmail.com.